Home' HR Monthly : August 2016 Contents August 2016 HRMonthly 41
HOW SELF-AWARE ARE YOU?
The Global Emotional Intelligence Test (GEIT), uses 40 questions which are
derived from, the Global EI Capability Assessment instrument. These are based
on international psychologist, Daniel Goleman's four quadrant Emotional
Intelligence Competency Model. HRM has reproduced the first 10 questions that
are specifically about self-awareness.
For each pair of statements, select the statement that best applies to you. Do
not over-analyse the questions. Be spontaneous and choose the statement that
comes closest to the way you are.
To score your level of self-awareness, go to the bottom of the page.
To access all 40 questions and complete the full test go to:
1. My emotions generally have
A . a strong impact on the way
B. little or no impact on the
way I behave.
2. I am generally guided by
A. my goals
B. others' goals
3. When I am under pressure, I
A. changed behaviours from
B. behaviours that remain
4. I generally learn most
A. by actively
B. from reflecting
on past experiences.
5. I generally
A. have a good sense of
humour about myself.
B. take myself
6. I present myself
A. with self-assurance and
B. with some confidence and
7. Where there are uncertainties
and pressures, I am always
A. decisive and make sound
B. cautious about making the
8. I always voice views that
A. most others agree with
B. are unpopular and go out
on a limb for what is right.
9. I always like to
A. take on new
B. maintain the
10. I generally
A. inspire confidence in
B. rely on others'
TEST SCORING Give yourself a score of "1" for every answer you have selected
that matches these answers: 1A; 2A; 3A; 4B; 5A; 6A; 7A; 8B; 9A; 10A.
The bigger the gap between how you see yourself and how others perceive you, the
more likely is that your relationships with others will be dysfunctional, according to
Heidi Halvorson in her new book No One Understands You And What To Do About It.
The GEIT test sets a healthy self-awareness score at 8 or above; between 5-7
indicates a gap between how you see yourself and how others see you that
requires some bridge building. Any score under 5, means you're either Donald
Trump or it's probably time to face the music and start getting some feedback.
DENTISTS HAVE EMOTIONS TOO
With 220 dental practices scattered across Australia and New
Zealand and 100 employees in its head office in Sydney, Dental
Corporation, which is part of Bupa, has experienced challenges
in getting its people to work together. "One of my greatest
frustrations is when a principal dentist -- who is usually male,
in his mid fifties and highly educated -- calls me and says, 'I'm
having problems with the blonde one'," explains Steve Ralphs,
HR director at Dental Corporation, which acquires established
dental practices and assists them to grow. "I think, where is your
EI if you don't even know a colleague's name?"
A few years ago, Dental Corporation developed its own series
of workshops aimed at fostering emotional intelligence and
building the concept of performance appraisals into the dental
practices it acquires.
Ralphs says the workshops help employees gain greater
self-awareness. He points to a recent example of a marketing
executive who was unaware of how her behaviour affected
others. "She's brilliant at marketing but came across to her
colleagues as really abrupt and direct, almost to the point of
being rude." When Ralphs asked her how she was perceived,
she replied that she was friendly and approachable. "She was
shocked by how people were really seeing her and wanted to do
something about it. She's made a quantum shift forward because,
as I explained to her, she was being recognised for her behaviour
rather than her great skills."
In addition to its corporate office, 30 dental practices have
completed the workshops and there are plans to roll them out
across the entire business. "It involves a lot of travel and that
means more expenses, but the ROI is huge and we know that
staff retention has greatly improved," says Ralphs.
Training in the corporate office of Dental Corporation also
focuses on cross-functional collaboration. "We draw the iceberg
model on a board, where your behaviours are at the top and your
values and feelings that are under the surface. All the people in
our office are very smart but when you talk about things from a
behavioural perspective, it really helps align what we're trying to
do as a business and bring everyone together.
This was recently put into action when Dental Corporation
adopted a new model to brand its dental practices 'Bupa Dental'.
"This was just an idea six months ago but it's been massively
successful because a whole group of people -- from
marketing to HR and finance -- all
worked so well together," says
Ralphs. "Everyone's on the
same page and excited
Learn how to apply the skills of emotional intelligence and
improve your impact, influence and resilience through a
short course called 'Applied Emotional Intelligence'.
This one-day course can be customised and delivered
in-house in your organisation. To find out more about this Leadership
Skills short course and other courses run by AHRI's Ignition
Management Training, visit or email:
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