Home' HR Monthly : April 2019 Contents 38
HR TECH TALK
MAKE IT PRACTICAL
Our Leading through Change group training
course can teach your team how to use apps to
more effectively manage organisational change.
Find out more.
Social technology is useful for more than just selfies. It enables us to ‘work out loud’.
BY PETER WILLIAMS, CHIEF EDGE OFFICER, CENTRE FOR THE EDGE, DELOITTE AND AHRI AWARDS PATRON
Social technology, such as Slack and
Asana, enable a more efficient and
transparent workplace. Though they have
various designs and functionality, they generally
allow people to openly post information,
questions and content, and track projects within
They are best used under the concept of
‘working out loud’, which is allowing employees
the opportunity to have autonomy over how
they use these tools to communicate and
help them work. It promotes collaboration,
communication and continual learning, while
adding to organisational knowledge.
Historically, we have had to rely on methods
such as emails, meetings and reports to track
work. But with emails, you would have to read
through a long chain to find out where a project
is at. And meetings should be spent discussing
and making decisions, rather than getting
people up to speed.
Teaching people where you’re at in meetings
is like ten-pin bowling: roll your ball, stop,
look, then it’s the nex t person’s turn. Social
technologies are like ping-pong: really dynamic.
Social technology provides a high level of
instant visibility of what people are doing
or working on. It also allows you to quickly
uncover the expertise you need in your
organisation. I could post on Slack and ask if
anyone has web development skills, and have
the people who do message me almost instantly.
I don’t have to dig into people’s personnel files
or consult managers.
Choosing your platform
There is a raft of options out there that are
extremely cost-effective, and in some cases, free.
There are some prime examples of platforms
that are great for business.
Slack is great for teams, but less effective for
larger-enterprise implementation. It works for
teams because you can have general channels as
well as project-specific channels.
Yammer is good enterprise-wide. At Deloitte
Australia there are 7000 people and each person
can be a part of interest groups where they can
build and tap into wider pools of knowledge.
On top of that, there are people who may not be
involved in a project, but they can still have an
interest in it and provide feedback.
Asana is great for project teams. You can find
out what has been proposed, what stage you're
at (design, assessment, etc.) and so on. You can
view it all in front of you at any time.
Jira is useful for bug-tracking software and
collaborating with clients on projects. It has
more recently been used for legal cases and
storing docu ments. People can access and
review an artifact and point out areas that
need fixing, which in turn can be allocated to
someone else. You can track progress on specific
tasks and use this as an issue-management tool.
Social technology can bleed into people’s
personal lives. It’s available all the time and
encourages you to be the same. When Facebook
first came out, people were concerned that it
would seep into work time. Now I’m more
concerned work will seep into Facebook time.
A highly charged, innovative and creative
work environment can be addictive. Therefore
self-care is hugely important. Doing things like
switching your phone to flight mode is helpful.
The other challenge is proliferation within an
organisation. You could have Asana, Whatsapp
and Skype all dedicated to one project, which
is not efficient. It’s important to lock down and
stick with one platform.
The benefits of social platforms outweigh
the challenges. If you haven’t jumped on the
bandwagon yet, find a way to do so. There are
many uses for this kind of tech, including, but
not limited to, customer and employee services.
Best of all, most people don’t need training
in social platforms; they’re everywhere. All
you have to do is guide them to applying their
existing knowledge for business purposes. •••
21/3/19 3:31 pm
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